An AI operations copilot for a fictional NBFC ("Meridian Financial") that classifies, extracts, and routes inbound partner emails — payout disputes, KYC resubmissions, claim escalations — auto-approving high-confidence cases and sending the rest to a human review queue.
The Business Rules Engine auto-approves a case only if classifier confidence clears this bar and no fraud/value flag is set. Drag it — the queue below re-routes live, same as it would in production if an ops lead tightened or loosened the bar.
| Case | Category | Summary | Confidence | Status |
|---|
Extracted fields are masked before anything touches a log, a dashboard, or this demo. Full values are only ever visible inside the secure case record itself.
Three conditions force human review regardless of confidence score, since a high-confidence classification can still be a high-risk decision:
1. Payout amount above ₹2,00,000 · 2. Partner ID flagged in the last 90 days · 3. Duplicate claim reference number detected.
| Timestamp | Case | Decision | Reason |
|---|